The Company is not responsible for the content or privacy practices of non-Company websites to which this website, or any other The Company website, may link.
The Company Platforms
In addition to the Websites, The Company operates cloud-based software for its Customers - associations, nonprofits, and K-12 schools. The use of information collected through these platforms is strictly limited to the purpose of meeting our contractual obligations to our Customers and providing the services requested by our Customers, which are defined within our Customer Agreements.
Policy Regarding Children
The Company Websites and Services are not designed for use by children under the age of 16. As such, The Company Websites are not directed at children under the age of 16, nor do we knowingly collect information from children under the age of 16. With regard to our platforms, none of the The Company products are intended to collect information from children, but our Customers may collect information about children. Through our agreements with our Customers, we require that our Customers comply with all laws with regard to processing data about children.
A Note to Parents & Children
A parent who has already given The Company or our Customer permission to collect, use and share their child's personal information can, at any time, do the following: (1) review, correct or delete the child's personal information; and/or (2) discontinue further collection, use or sharing of the child's personal information.
The Company offers products that support schools and is a proud signatory of the Student Privacy Pledge 2020.
What Data Do We Collect
Depending upon the The Company Website or Service you are accessing or other method of contact, we may collect the following information:
• Contact details such as (for example) your full (i.e. first and last) name, institutional affiliations, phone number, email address, and postal address
• Educational and professional background information
• Employment and application data
• Event registration information
• Tuition, admission and financial aid information
• Payment Data
• Usernames and passwords that may be used on some of the The Company Websites
• Comments, feedback, posts and other content you submit to the The Company Websites
• Information you provide to or post on message boards or chat rooms that are part of the The Company Websites
• Interests and communication preferences
How Do We Collect and Use Data
The Company provides products such as platforms, websites, and apps to our Customers. The Company' Customers are the owners of the personal information collected from their end-users. Our Customers decide what data to collect, which typically includes information about their end-users (customers, prospects, employees, consultants or independent contractors, suppliers, and other individuals or third parties). We only collect this information under the direction of our Customers and have no direct relationship with the individuals whose personal information we process on behalf of our Customers.
The Company may access Customer Data for the purposes of providing and enhancing a service, preventing or addressing service or technical problems, responding to support issues, and responding to a Customer's instructions, or as may be required by law, in accordance with the relevant Agreement between the Customer and The Company.
Our information collection and use practices are described in more detail below.
Product-Related Information Collection
The Company collects certain additional information in connection with your use of our Services, web-based products and/or desktop products with online features. For instance:
• Product Updates: Some products provide you with the ability to download and register product and/or tax updates as they become available. During the download and registration process, we collect “Business Information," including customer ID number and product version, type, and serial number. This is collected so that we can authorize your access, provide you with the appropriate update, and to update our records as to the product and products updates you have downloaded or installed, so that we may provide the appropriate support.
• Account Set-Up and Access: Upon subscribing to our services, The Company collects Business Information, which may include information such as product serial number, customer ID, and your customer profile information. This allows us to identify you to authorize your access and use of the services, and to provide you with your relevant account information. Certain products allow you to access your account to obtain information such as your support plan status, service subscriptions, registrations, and order history.
• Online Product /Account Application: Certain products and services are subject to an application and enrollment process, which may be completed on paper or online. Information requested may include federal ID numbers, bank account, payroll, credit card, and contact information. This information is used to process your enrollment request and, if approved, to set up and administer your account.
• Web-based Services: Some of our web-based Services collect certain additional information, including IP address, browser, connection speed, domain, referring URL, and other environment-related information. This enables us to provide a secure environment for the use of the services to pre-populate forms and calculate aggregate statistical information about the customers using these services. We use this information to better protect you and to provide a better user experience.
Support. We offer certain support services. If you access our support services, you may be asked for information such as customer ID, product name, product version, and other information to help us determine what the technical issues are and how best to help you resolve them. In addition, certain products allow you to submit support-related questions directly from the product. If you access online support services from a product, information about your network, operating system, and other similar information will be automatically pre-populated for submission to our customer support representatives to assist them in answering your questions.
Third-Party Products. The Company may use your business information to inform you of special discounts or offers from other companies we have carefully selected and whose products and services may be of interest to you.
Registrations. To access information (blogs, demos of our products, marketing materials etc.) on the Websites, a user may be required to register with The Company. During registration, a user is required to give certain information (such as name, email address, job title). This information is used to contact you about the products/services on our Website in which you have expressed interest.
Orders. We request information from you on our order forms. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). All payment data is stored by our payment processors, and you should review their Privacy Policies and contact the payment processor directly to respond to your questions. The Company uses this information for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
Surveys and Contests. From time to time, our Websites may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify winners and award prizes, if applicable. Survey information will be used for purposes of monitoring or improving the use and satisfaction of the Websites.
Email and Text Communication. Each email and/or text we send will contain instructions on how to unsubscribe should you decide not to receive future promotional communication. If you choose to opt out of receiving promotional email and/or text communications from The Company, we may still periodically communicate with you via email, mail, and telephone for non-promotional matters. Please allow up to 10 business days to be removed from our promotional communication list.
We send notification emails about the Website and Services from time to time as necessary. Generally, you may not opt out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Services and Product Data. Business information collected by The Company does not include your company's data entered in the course of operating our products (“Product Data“) or data provided by you while using our services (“Services Data“). The Company will not access your Product Data or Services Data except in the following limited circumstances:
• To provide you with technical support, solely at your request and with your permission
• On a limited-access basis to install updates, produce regular backups or restore data from backups at your request
• Where the inherent purpose of the product or service requires The Company to provide the Product Data or Services Data to a third party on your behalf (for example where The Company makes tax filings on your behalf or initiates bank transfers on your behalf)
• To utilize Aggregate Information derived from Product Data and Services Data to help us improve our products and services and in developing additional offerings. Aggregate Information is non-identifying information about you that is provided to third parties for analysis. For example, we might inform third parties regarding the number of users of this Website and the activities they conduct while on this Website to better understand the user experience. Third-parties who receive aggregate information cannot identify or contact you based on the information they receive
The Company will not provide your Product Data or Services Data to any third party or permit any third party to access your Product Data or Services Data, except with your permission or to comply with valid legal requirements such as a law, regulation, search warrant, subpoena, or court order. In addition, if at any time you decide to discontinue your use of the applicable service, your Services Data will be destroyed and removed from all servers according to terms set forth in your Customer Agreement, subject to applicable backup and disaster recovery practices and procedures.
Employment Applications and Talent Management. As part of our recruitment and talent management process, we collect personal information with respect to individuals who are interested in working for us. In this context, we collect employment and application data, such as the following: contact information (e.g., name, title, residential or postal address, telephone number, and personal email address); information in a curriculum vitae, resumé, cover letter, or similar documentation; details regarding the type of employment sought, willingness to relocate, job compensation and benefit preferences; health data (e.g., medical conditions); information related to your background, education, criminal record, credit history, and similar data; information provided about or by your references or other third parties related to your employment history, skills, qualifications, or education; and, information related to previous applications to us or previous employment history with us. When permitted by law, we may collect information about your race and ethnicity to assist with our diversity and inclusion programs. We use this information for the following purposes: to identify and evaluate job applicants; to verify your information; to complete employment, education, background, and reference checks; to communicate with you about the recruitment process and your application; to comply with our legal, judicial, regulatory, administrative, or other corporate requirements; to analyze and improve our application and recruitment process; to accommodate individuals who may have specialized needs during the employment process; and to protect the rights, interests, and property of our business, other job applicants, employees, or the public, as required, or permitted, by law.
Cookies. The Company may place “cookies” on the browser of your computer. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Cookies may enhance the convenience and use of the Websites. You may choose to decline cookies if your browser permits but doing so may affect your ability to access or use certain features of the Website.
Most web browsers automatically accept cookies, but you can disable this function so that your browser will not accept cookies. Please be aware that disabling this function may impact your use and enjoyment of this Website.
Third-Party Analytics. We may also allow certain third-party analytics service providers to include cookies and web beacons within the pages of the Websites on our behalf and to retain and use the information received from such cookies and web beacons themselves. Third-party service providers that collect this data on our behalf may offer information about their data collection practices, and in some cases, an opt out on their respective websites which you can access here: http://www.google.com/analytics/.
Do Not Track. Currently, various browsers — including Microsoft Edge, Google Chrome, Internet Explorer, Mozilla Firefox, and Apple Safari — offer a “do not track” or “DNT” option that relies on a technology known as a DNT header, which sends a signal to Web sites' visited by the user about the user's browser DNT preference setting. We do not currently commit to responding to browsers' DNT signals with respect to the Company's Websites, in part, because no common industry standard for DNT has been adopted by industry groups, technology companies or regulators, including no consistent standard of interpreting user intent. We take privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.
How Long We Keep Your Data
We may retain your information for a period of time consistent with the original purpose of collection. For instance, we may retain your information during the time in which you have an account to use our Websites or Services and for a reasonable period of time afterward. We also may retain your information during the period of time needed for us to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes and enforce our agreements.
How We Protect Your Data
We take precautions to protect your information. When you submit sensitive information via the Websites, your information is protected both online and offline. We use appropriate security measures to protect the security of your data both online and offline. These measures vary based on the sensitivity of the information that we collect, process, store, and the current state of technology. Please note, though, that no website or internet transmission is completely secure, so while we strive to protect your data, we cannot guarantee that unauthorized access, hacking, data loss or a data breach will never occur.
How We Share Data
Unless you give us your permission, we don't share data we collect from you with third parties, except as described below:
Third-party service providers or consultants. We may share data collected from you on The Company Websites with third-party service providers or consultants who need access to the data to perform their work on The Company' behalf. These third-party service providers are limited to only accessing or using this data to provide services to us and must provide reasonable assurances that they will appropriately safeguard the data.
Compliance with Laws. We may disclose your data to a third party if (i) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or government request (including to meet national security or law enforcement requirements), (ii) to enforce our agreements and policies, (iii) to protect the security or integrity of the The Company Site or our services and products, (iv) to protect ourselves, our other customers, or the public from harm or illegal activities, or (v) to respond to an emergency which we believe in good faith requires us to disclose data to assist in preventing a death or serious bodily injury.
If The Company is required by law to disclose any of your data that directly identifies you, then we will use reasonable efforts to provide you with notice of that disclosure requirement, unless we are prohibited from doing so by statute, subpoena or court or administrative order. Further, we object to requests that we do not believe were issued properly.
Business transfers. If we go through a corporate sale, merger, reorganization, dissolution or similar event, data we gather from you through our website may be part of the assets transferred or shared in connection with due diligence for any such transaction. Any acquirer or successor of The Company may continue to use the data we collect from you through our Websites as described in this notice.
Aggregated or de-identified data. We might also share data collected from you from The Company Websites with a third party if that data has been de-identified or aggregated in a way that does not directly identify you.
We do not share your data (including, but not limited to, the personal data of your end users) with third parties for their direct marketing purposes, unless you give us your consent to do so.
Employers - Career Center Solutions. An Employer, in our Career Center Solution, is a recruiter, company representative, agency, or another individual who has contracts with The Company and is interested in contacting potential candidates, or job-seekers, for job openings. Relevant job-seeker resumes are provided to Employers, who may use that resume information to contact the job-seeker. This information is only made available to employers with the consent of the job-seeker. The Company does not share your data (including, but not limited to, the personal data of your end users) with third parties for their direct marketing purposes, unless you give us your consent to do so.
Cross-Border Transfers of Data
The Company' headquarters are in the United States and as such, data may be transferred to the United States from the European Economic Area (“EEA”), Switzerland, or another country that requires legal protections for international data transfer. Personal data will be transferred to the United States only: to fulfill contractual obligations to you; with your consent; or to fulfill a compelling legitimate interest of The Company in a manner that does not impeach on your rights and freedoms. We make every effort to ensure the security and protection of the data we transfer.
We are committed to protecting the privacy of personal data and adherence to Global Data Protection laws. The Company implements Standard Contractual Clauses to govern the transfer of data into the United States.
The Company is a service provider to our Customers and the data in our systems is owned by our Customers, meaning, our Customers have jurisdiction over the data and any end-user data subject request should be submitted directly to the Customer. Customer's users may access, correct, and delete some information within the Platforms. If you have additional requests, please contact our Customer's directly. The Company supports our Customers in all requests.
In compliance with Global Data Protection laws, The Company provides its Customers with specific additional rights such as the right to access, correction, and deletion as described below:
• Request access to categories and specific pieces of personal information about you
• Request that we correct inaccurate or incomplete personal information about you;
• Request deletion of personal information about you;
• Request restrictions, temporarily or permanently, on our processing of some or all personal information about you;
• Request transfer of personal information to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated; and
• Opt-out or object to our use of personal information about you where either:
Our use is based on your consent or our legitimate interests, or
You do not want us to share with third parties
If you are a The Company Customer, you may exercise your rights by contacting email@example.com. All requests will be addressed within the timeframe required based on the applicable regulation. If the collection of your personal data was based on your consent, you have the right to revoke that consent at any time. Be aware that by revoking consent, you may lose access to Services you previously opted to use.
If you are not a The Company Customer and rather a user of our Services through an account you have with a The Company Customer, please contact that Customer directly.
Australia Privacy Rights
If you would like to update or access your personal information held by The Company, please contact us in accordance with the “How to Contact Us” section listed below. If you believe that the personal information that we hold about you is incorrect, incomplete, or inaccurate, then you may request we amend it and you may submit such a request by contacting us in accordance with the “How to Contact Us” section listed below.
Complaint Process. Please notify us of any complaint you may have about our handling of your personal information by contacting us in accordance with the “How to Contact Us” section listed below, and please set forth the details of your complaint. We will undertake commercially reasonable efforts to reply to your complaint within thirty (30) days and will, where necessary or appropriate, advise you of the general reasons with respect to how we responded to your complaint. Notwithstanding the foregoing, you may submit a complaint at any time to the Office of the Australian Information Commissioner.
Canada Privacy Rights
When requesting access to, or correction of, your personal information, we will require that you verify our request via email and request specific data from you to enable us to confirm the authenticity of the request and your identity, and to enable us to search our records and databases. To delete your name from our electronic contact lists (text or email), please follow the applicable opt-out instructions included in each SMS/Text Marketing communication or contact us in accordance with the “How to Contact Us” section listed below. For more information about the Office of the Privacy Commissioner of Canada, please access its website.
California Privacy Rights
Privacy Request Verification Process. If you (or your authorized agent) make any request related to your personal information under the CCPA, The Company will ascertain your identity (and the identity of the authorized agent, to the extent applicable) to the degree of certainty required or permitted under the law before addressing your request. The Company will, to the extent required or permitted by law, require you (or your authorized agent) to verify your request via email or other means and match at least two or three pieces of personal information we have previously collected from you before granting you access to, or erasing, specific pieces or categories of personal information, or otherwise responding to your request. We may require written documentation that demonstrates a third party is authorized to serve as your agent for the purposes of submitting the requests set forth herein, unless you have provided the authorized agent with power of attorney pursuant to California Probate Code §§ 4121 to 4130. None of the CCPA's rights are absolute and are subject to legal and regulatory exceptions and exemptions. For more information about the CCPA, please see: https://oag.ca.gov/privacy/ccpa.
Opt-Out Rights / Do Not Sell My Personal Information. California residents have the right to opt-out of the sale of their personal information. The Company does not sell your personal information.
We reserve the right to change this policy at any time, and if we do so, we will post changes and updates to this page. Please refer to this policy periodically to inform yourself if changes have been made.
Information we may collect
We collect the following Personally Identifiable Information from users who buy our products and services: name, email address, telephone number, address, and credit card number.
Additional information from or about you may also be collected in other ways, including responses to customer surveys and any communications with our customer service team.
We use “cookies” so that our Website can remember you and provide you with the information you’re most likely to need. For instance, when you return to the Website, cookies identify you and prompt the site to provide your username (not your password), so you can sign in more quickly. Cookies also allow our Website to remind you of your past usage and to suggest similar products and services. Finally, we use information gained through cookies to compile statistical information about use of our Website, such as the time users spend at the site and the pages they visit most often. Those statistics do not include PII.
Our Use of Personally Identifiable Information
We use your Personally Identifiable Information to create your account, to communicate with you about products and services you’ve purchased, to offer additional products and services, and to bill you. We also use this information to the extent necessary to enforce our Website terms of service and to prevent imminent harm to persons or property.
When you use the Service, including accepting a payment, contacting customer service, or requesting technical support, in addition to many other interactions with FUEL CRM, we will apply the information that we have collected. Knowing this information allows us to verify your identity, communicate with you, and enforce our agreements with you, as well as secure the best possible experience for all FUEL CRM customers by ensuring compliance with applicable US state and federal laws and our own policies. We may also use this information to improve and enhance our offerings to you.
FUEL CRM may use certain information about you without identifying you as an individual to third parties. We do this for purposes such as analyzing how the Service is used, diagnosing service or technical problems, maintaining security, and personalizing content.
Protecting Personal information
Information that can be used to identify a person is “Personally Identifiable Information”. This does not include information that has been aggregated or made anonymous. All information is securely stored on our servers in the United States. We employ the highest in industry standards to protect Personally Identifiable Information, as well as any information provided relating to your invoiced customers.
Third-party client and customer information, provided to FUEL CRM by users, shall be considered confidential and shall not be disclosed to any third party, unless required to do so by law or subpoena or if we believe that such action is necessary to conform to the law, or comply with legal process served on us. Such information shall be utilized only for the purpose for which FUEL CRM was created, which is to facilitate the billing and collection process for electronic billing of customers and clients.
Although FUEL CRM utilizes the highest reasonable levels of data security in the industry, we cannon guarantee the security of PII or other information provided to us. By using our Website, you acknowledge and agree that we make no such guarantee and that you use our Website at your own risk.
Sharing Personal information
As we develop our business, we may buy or sell assets or business offerings. Customer, transaction, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, bankruptcy, mergers, or dissolution.
Compromise of Personal Information
FUEL CRM shall not be liable for the transfer of any personal identification information resulting from loss or distribution of data, the delineation or corruption of storage media, power failures, natural phenomena, riots, acts of vandalism, sabotage, terrorism or any other event beyond FUEL CRM's control.
Your Choices About Your Information
You may, of course, decline to submit personally identifiable information through the Service, in which case FUEL CRM may not be able to provide certain services to you. You may update or correct your account information at any time by logging in to your account. You can review and correct the information about you that FUEL CRM keeps on file by contacting us as described below.
Information relating to minors
FUEL CRM does not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register with our Service. If you are under 18, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 18 is allowed to provide any personal information to or on FUEL CRM. In the event that we learn that we have collected personal information from a minor under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us as described below.
Links to Other Web Sites
It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business-related purposes, to you via email notice, written or hard copy notice, or through conspicuous posting of such notice on our website, as determined by FUEL CRM in its sole discretion. We reserve the right to determine the form and means of providing notifications to you.
We update this privacy statement when necessary to provide greater transparency or in response to:
• Feedback from customers, regulators, industry, or other stakeholders
• Changes in our products
• Changes in our data processing activities or policies
When we post changes to this statement, we will revise the "Effective Date" date at the top of the statement. If there are material changes to the statement, such as a change to the purposes of processing of personal data that is not consistent with the purpose for which it was originally collected, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this privacy statement to learn how The Company is protecting your information.
How to Contact Us
The Company commits to resolve complaints about our collection or use of your personal information. The Company takes its users' privacy concerns seriously.